Returns and Exchanges

Standard Return Policy

We want you to love your Minori Leather purchase. If something isn’t right, we’re here to help. Please review our return and exchange policy below to make sure your item is eligible.

Return Window

You may return your item within 30 days of the delivery date

Return Eligibility

To be eligible for a return:

Item must be unused, and in its original condition.
All original tags and packaging must be included.

Holiday Returns

Items purchased between November 1 and December 31, 2026 may be returned through January 31, 2027 provided they meet our return eligibility requirements.

Return Shipping

We offer FREE standard shipping on all orders within the contiguous United States.

If you return an item because you changed your mind, you are responsible for the cost of return shipping.
If your item is damaged or defective, or if you received the wrong item, Minori Leather will cover the applicable return shipping costs.
If a package is refused or returned to us because of an incorrect or incomplete address provided by the customer, the applicable return shipping cost will be deducted from the refund.

All returns must be shipped to:

RETURNS DEPT
EFULFILLMENT SERVICE, INC.
807 Airport Access Road
Traverse City, MI 49686

We strongly recommend using a trackable shipping service and keeping your tracking information until your return has been processed. Minori Leather will not be responsible for return packages lost in transit.

Return Instructions

To request a return or exchange, please email sales@minorileather.com with your order number and reason for the request. Our team will confirm your eligibility and guide you through the next steps.

Please contact us within 30 days of delivery to make sure your request falls within our return window.

We do not charge a restocking fee on eligible returns.

If you need additional assistance, call us at +1 (231) 668-9268 and leave your name, order number, email address and a brief message. We'll get back to you as soon as possible.

Refunds

Once your return is received, inspected and approved, we will notify you by email about your refund status.

All refunds will be processed after deducting any Express or FedEx Overnight shipping charges, if selected at checkout.
Shipping fees for expedited services are non-refundable once the order has been shipped.
Refunds will apply only to the cost of the returned product(s).
Return shipping costs paid by the customer are non-refundable.
For example, if you selected Express or FedEx Overnight shipping, the shipping cost will not be included in your refund amount.
Your refund will be processed and applied to your original payment method within 3-5 business days, depending on your bank or credit card provider.

Exchanges

We offer exchanges for both defective items and change of mind (such as a different color or style), provided the item is unused and in its original condition.
We offer one complimentary exchange per order.
For your first exchange, Minori Leather will cover the shipping cost of sending the replacement item.
If you request a second or subsequent exchange for the same order, you will be responsible for the applicable shipping costs.
Customers are responsible for shipping the original item back to us for any exchange unless the item was received damaged, defective, or was sent in error.
If the item was damaged, defective, or we shipped the wrong item, Minori Leather will cover the applicable shipping costs associated with the exchange.
To request an exchange, email us at sales@minorileather.com with your order number and the item you'd like to receive in exchange. We’ll confirm availability and guide you through the next steps.

Natural Characteristics of Genuine Leather

Our bags are handcrafted from 100% genuine full-grain leather.

Because leather is a natural material, variations in grain, texture, wrinkles, creases, healed scars, minori surface marks and color are normal and make each piece unique.

Our oil pull-up leather may also develop light surface marks with handling and use due to its oil-and-wax finish. These natural characteristics are not considered manufacturing defects and do not affect the quality or durability of the product.

To learn more about the leather we use, its natural characteristics, and how it changes over time, visit our Our Leather page.

Items Not Eligible for Return or Exchange

We cannot accept returns or exchanges for:

Items that have been used
Items damaged after delivery due to improper use, care, or return packaging
Items returned without their original tags or packaging
Items that do not meet our return eligibility requirements
Natural leather characteristics such as variations in grain, texture, wrinkles, creases, healed scars, minor surface marks, or slight color variations
Returns or exchanges requested after the applicable return window

Natural variations in full-grain leather are not considered manufacturing defects.

Packages Lost in Transit

If your order appears to be lost in transit, please contact us so our team can review the shipment and work with the carrier to determine the next steps.

If the shipment is confirmed as lost in transit, Minori Leather will arrange a replacement of the original item.

For orders confirmed as lost in transit, our standard resolution is to provide a replacement rather than a refund.

Gifts

If the item was marked as a gift and shipped directly to you, you’ll receive store credit for the return value
If the item wasn’t marked as a gift, or was sent to the original purchaser, the refund will go to the original payment method
Gift returns must also meet our standard 30-day return window and return eligibility requirements.