SHIPPING

WHEN WILL I RECIEVE MY ORDER?

We strive to get your new Minori Leather bag to you as quickly as possible, so we promptly ship most items within 1-2 business day. Please provide your current email address at checkout so we can notify you of the shipping date and tracking information.

Average shipping time within the U.S.A.: 3–5 business days.

Each shipment includes tracking and delivery confirmation, but does not require a signature.

Please note: Due to unexpected circumstances such as holidays, or other disruptions, shipping times may occasionally be extended. Please allow up to 12 business days for your bag to arrive.

If you have any questions, feel free to contact us at sales@minorileather.com. Our friendly customer service team is here and happy to help.

Please note: We do not ship to P.O. boxes or APO/DPO/FPO addresses.

HOW LONG DOES IT TAKES FOR MY ORDER TO SHIP?

At Minori Leather, we work hard to ship all orders as quickly as possible. Our typical processing time is 1–2 business days. Once your order ships, we’ll send you a notification with tracking details. Please make sure to provide a valid email address at checkout so we can keep you informed.

Important note:
Changing the delivery address after your order has shipped may delay your delivery and could result in additional transportation fees.

Rest assured — we will never spam you or share your information. We request your email address solely to provide shipping updates.

WHAT ARE THE SHIPPING CHARGES?

We offer FREE shipping on all orders shipped within the contiguous United States.

WHERE ARE YOU LOCATED?

Minori Leather is proud to be an independently owned small business based in Delaware, US and we ship our products from Traverse City, Michigan.

When you shop with us, you’re supporting a U.S.-based, small business that values quality, craftsmanship, and exceptional customer service. Unlike large corporations, we take the time to care about every customer — you’re never just another order to us.

We’re passionate about what we do, and we’re here to ensure you have the best possible experience with our products and our team.

WHERE ARE YOUR PRODUCTS MADE?

Minori Leather products are proudly handcrafted in India by talented artisans using premium, full-grain leather. We are deeply committed to quality, sustainability, and craftsmanship in every piece we create.

India is renowned for its rich tradition of leatherwork and skilled craftsmanship. Our artisans use time-honored techniques alongside modern innovations to produce leather goods that are both durable and unique.

We exclusively source our hides from L.W.G. Siver Certified tanneries — ensuring that the leather we use is produced according to the highest environmental and ethical standards.

When you purchase a Minori Leather product, you’re not just buying a bag — you’re investing in a carefully made, one-of-a-kind item designed to last for years.

DO YOU SHIP INTERNATIONALLY?

At this time, Minori Leather only ships within the United States.

We are focused on providing the best service to our U.S. customers and do not currently offer international shipping. As we grow, we may expand our shipping options — so please stay tuned for updates in the future.

Please note: We do not ship to P.O. boxes or APO/DPO/FPO addresses.

RETURN POLICY

HOW DO I RETURN AN ITEM?

We want you to love your Minori Leather purchase — and we stand behind the quality of every item we ship. If you're not completely satisfied, we gladly accept returns within 30 days of purchase.

To be eligible for a full refund:

The item must be returned within 30 days of delivery (extended exceptions may apply during holiday seasons).
The item must be unused, in the same condition you received it, and in its original packaging.
You must provide the order number or proof of purchase (we’ll gladly help gift recipients with returns — just reach out).

Please note:

Clearance items are final sale and cannot be returned.
While we offer free shipping, we do not cover return shipping costs unless the item arrived damaged, defective, or was shipped in error.
If an item is returned damaged, we will not be able to issue a refund.
Items must be properly packaged for return. We are not responsible for damage caused by inadequate return packaging or mishandling.

Shipping fees are non-refundable.

Before sending your return, please contact us at sales@minorileather.com so we can assist you and provide return instructions.

WHERE DO I SEND MY RETURN OR EXCHANGE?

To arrange a return or exchange, please contact us at sales@minorileather.com. Our team will be happy to guide you through the process and ensure everything goes smoothly.

While we offer free shipping on outgoing orders, return shipping costs are the responsibility of the customer, unless the item was damaged, defective, or sent in error.

We provide a 100% refund on all eligible items.
Please make sure to review our return policy under “How do I return an item?” to confirm your item qualifies for a refund or exchange.

IS THERE AN EXTENDED RETURN PERIOD FOR CHRISTMAS GIFT PURCHASES?

Absolutely! Enjoy stress-free holiday shopping with Minori Leather.

Items purchased as gifts between November 1 and December 31 are eligible for return until January 10.

Just let us know the item is a gift at the time of purchase or when you contact us, and we’ll gladly provide proof of purchase to make the return process easier for you or the gift recipient.

EXCHANGES

HOW DO I EXCHANGE AN ITEM?

At Minori Leather, we take great pride in the quality and craftsmanship of our products. However, if your item arrives damaged or defective, we're here to make it right.

We offer exchanges only for items that are defective or damaged upon arrival.

If this applies to your order, please contact us at sales@minorileather.com as soon as possible. Our team will assist you with the exchange process and ensure you receive a replacement promptly.

REFUNDS

WHEN WILL I RECIEVE MY REFUND?

At Minori Leather, we aim to make your shopping experience smooth and stress-free. Once we receive your returned item, our customer service team will begin processing your refund right away.

You’ll receive an email confirmation as soon as your return is received and processed.

Processing time: Typically 3-5 business days after we receive your return
Refund time: Most refunds appear in your account within 3-5 business days, depending on your payment provider

If you have any questions or concerns, feel free to reach out to us at sales@minorileather.com. We’re always happy to help!

PAYMNETS

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept credit/debit cards, PayPal, Shop Pay.

CAN I PAY USING PAYPAL WITHOUT A PAYPAL ACCOUNT?

Yes! To use PayPal without opening a PayPal account, simply use any Debit/Credit card that is supported by PayPal. Here is a list of debit/credit cards currently supported by PayPal (acceptance of cards is up to PayPal’s discretion):

Amazon Pay.
American Express.
Apple Pay.
Diners Club.
Mastercard.
PayPal.
Venmo.
Visa.

*We also accept the cards on this list.

HOW DOES SHOP PAY WORK?

Shop Pay is a fast, secure checkout option that allows you to split your purchase into four interest-free installments — with no hidden fees and no interest ever.

When you choose Shop Pay at checkout, you can:

Pay in four equal payments, every two weeks
Enjoy instant approval, with no long forms or credit checks
Check out quickly using saved payment and shipping info

Shop Pay is offered as a free service — there are no upfront fees, and it won’t impact your credit score.

ORDERS

HOW DO I PLACE AN ORDER?

At Minori Leather, our goal is to provide you with a smooth and enjoyable shopping experience.

To place an order:

Browse our collections by selecting the product category you're interested in.
Click on the item you’d like to purchase to view more details.
Choose any available options (e.g., color, size), then click “Add to Cart.”
When you're ready, go to your shopping bag and follow the checkout process to complete your purchase. Apply any on going discount code on checkout page to redeem the offer.

That’s it! You’ll receive a confirmation email shortly after placing your order.

If you have any questions or need assistance while shopping, feel free to contact us at sales@minorileather.com — we’re happy to help.

WHAT IS THE STATUS OF MY ORDER?

As soon as your order ships, we’ll send you an email with your shipping and tracking information. Please make sure to provide a current email address at checkout so we can keep you updated every step of the way.

Your tracking number will allow you to follow your shipment online and see its estimated delivery date.

Please note: It may take up to 5 business days after your order is scanned by the carrier for tracking updates to appear.

We provide tracking information for all orders, so you can feel confident knowing exactly where your package is.

We will never spam or sell your information. Your email is used only to provide shipping and tracking updates.

HOW DO I CANCEL OR CHANGE MY ORDER?

Once your order is placed, you have a 60-minute window to request a cancellation or make changes before it begins processing at our warehouse.

If you need to cancel or modify your order, please contact us immediately at sales@minorileather.com — we’ll do our best to assist you before your order ships.

After the 60-minute window, the order may already be in process and unable to be changed or canceled.

CAN I USE MORE THAN ONE COUPON CODE WHEN PLACING MY ORDER?

At this time, our system does not allow multiple coupon codes or discounts to be applied to a single order.

You are welcome to use one coupon code per order, so feel free to choose the code that gives you the best discount. Apply any on-going discount code on checkout page to redeem the offer.

We appreciate your understanding and are always working to bring you the best value with our promotions.

PRODUCT CARE

HOW DO I CLEAN MY LEATHER BAG?

Your Minori Leather bag is crafted from high-quality full-grain leather, known for its natural beauty and durability. With the right care, your bag can last for many years — and even improve with age.

To clean and condition your leather bag:

Use a soft, white cloth (to prevent any dye transfer) to gently wipe the surface.
Apply a high-quality leather conditioner or cream in circular motions.
Let the conditioner absorb and buff lightly for a soft, even finish.

Scratches, ticks, marks, and variations are part of what gives genuine leather its unique character — these will blend over time and add to your bag's timeless charm.

WHAT HAPPENS IF THE LEATHER GETS WET?

While cows may be waterproof — leather is not.
The full-grain leather used in Minori Leather bags may be naturally water-resistant, but it's not fully waterproof.

If your bag gets wet, don’t panic:

Gently blot away excess moisture with a soft, dry cloth — do not rub.
Allow your bag to air dry naturally, away from direct heat or sunlight.
To help maintain its shape while drying, stuff it with paper or soft clothing.

Important: Never use a hairdryer, heater, or any direct heat source to dry leather. Doing so can dry it out and cause cracks or discoloration.

As leather dries, it can lose its natural oils. Once your bag is completely dry, restore moisture by applying a high-quality leather cream with a soft cloth in gentle, circular motions. This will help maintain its rich texture and long-term durability.

PRODUCT AND LEATHER INFO

DOES YOUR PRODUCT OFFER A LIFETIME WARRANTY?

We offer a lifetime guarantee on all of our leather goods against manufacturing defects. If you think your leather item has a defect, please email our customer service team at sales@minorileather.com with photos of the issue and proof of purchase (such as your order number or confirmation email). Here’s an overview of our warranty:

Leather: We use full-grain leather for its strength and durability. Our leather and straps should never break, tear, or develop holes—even around natural character marks. If this happens, we’ll replace your tote or straps for just the cost of shipping!

Hardware: Rivets, snaps, and metal hardware are covered for the life of your item. If any hardware breaks within the first 1 year, just reach out to us, and we’ll repair it and cover shipping. After that, you’ll only need to cover shipping to our workshop, and we’ll take care of the cost for materials, labor, and return shipping for up to two years. For items over two years old, we’ll still repair any broken hardware, covering materials and labor, but you’ll need to cover the shipping costs both ways.

Stitching: We’ll repair faulty stitching due to a manufacturing error free of charge. If the stitching can’t be repaired, we’ll replace your item within the first 1 year of purchase. If the stitching comes undone due to normal wear, we simply ask that you cover the shipping costs to and from our workshop for repairs. Please note that internal seams, which are often difficult to access, may not be repairable. Handle them carefully to ensure they stay strong for years to come!

Zippers: Zippers are covered within the first 1 year of purchase. Please avoid overstuffing zippered items, as excessive pressure can cause malfunctions or tears in the zipper fabric.