FAQ

SHIPPING

WHEN WILL I RECIEVE MY ORDER?

We strive to get your new Minori Leather bag to you as quickly as possible. Most orders are processed and dispatched within 1-2 business days, Monday through Friday.

Please provide your current email address at checkout so we can notify you when your order ships and provide tracking information.

Average standard shipping time within the contiguous United States: 3–5 business days after dispatch.

Each shipment includes tracking and delivery confirmation and does not require a signature.

Please note that due to unexpected circumstances such as holidays, weather, carrier delays, or other disruptions, shipping times may occasionally be extended. Please allow up to 12 business days for your bag to arrive.

If you have any questions, feel free to contact us at sales@minorileather.com. Our customer service team is always happy to help.

HOW LONG DOES IT TAKES FOR MY ORDER TO SHIP?

At Minori Leather, we work hard to ship your order as quickly as possible.

Our standard processing time is 1-2 business days for your order to be processed and dispatched from our warehouse. This processing time also applied to Express and FedEx Overnight orders. Expedited shipping begins after your order has been processed and dispatched.

Once your package is on its way, we'll email you the tracking details. Please ensure your email address is entered correctlly at checkout so we can keep you updated.

Important: Changing the delivery address after your order has shipped may delay your delivery and could result in additional transportation fees.

Rest assured — we will never spam you or share your information. We request your email address solely to provide shipping updates.

WHAT ARE THE SHIPPING CHARGES?

We offer FREE standard shipping on all orders shipped within the contiguous United States.

We currently offer the following shipping options across the United States:

1. FedEx Overnight

• Delivery by next day, before 8 PM (excluding two business day for order processing).

• Ideal for urgent deliveries.

• Shipping Fee: $24.95

• Please note that orders still require 1–2 business days for processing before expedited shipping begins.

2. Express Shipping (USPS Priority Mail)

• Delivered within 1–3 business days after processing (excluding two business days for order processing).

• Shipped via USPS Priority Service.

• Shipping Fee: $12.95

• Please note that orders still require 1–2 business days for processing.

3. Standard Shipping

• Delivered within 3–5 business days after dispatch.

• Free Shipping on all standard orders within the contiguous United States.

All orders are processed within two business day (Monday–Friday). Delivery times exclude weekends and holidays.

WHAT HAPPENS IF MY ORDER IS LOST IN TRANSIT?

If your order is lost while in transit, Minori Leather will send a replacement. We do not issue refunds for orders lost during shipping.

Please contact us at sales@minorileather.com with your order number so our team can investigate the shipment and assist you.

WHERE ARE YOU LOCATED?

Minori Leather is proud to be an independently owned small business based in Delaware, US and we ship our products from Traverse City, Michigan.

When you shop with us, you’re supporting a U.S.-based, small business that values quality, craftsmanship, and exceptional customer service. Unlike large corporations, we take the time to care about every customer — you’re never just another order to us.

We’re passionate about what we do, and we’re here to ensure you have the best possible experience with our products and our team.

DO YOU SHIP INTERNATIONALLY?

At this time, Minori Leather only ships within the United States.

We are focused on providing the best service to our U.S. customers and do not currently offer international shipping. As we grow, we may expand our shipping options — so please stay tuned for updates in the future.

RETURN POLICY

HOW DO I RETURN AN ITEM?

We want you to love your Minori Leather purchase. If you're not completely satisfied, we accept eligible returns within 30 days of the delivery date. Request made after the return window are not elligible for return, exchange or refund.

To be eligible for a return:

• The item must be returned within 30 days of delivery.
  
• The item must be unused and in its original condition.
• All original tags and packaging must be included.
• You must provide your order number or proof of purchase.

Please note:

• Express and FedEx Overnight shipping charges are non-refundable  once the order has shipped.
• We offer FREE standard shipping on orders within the contiguous United States; however, customers are responsible for the return shipping costs for change of mind returns.
  
• Return shipping costs paid by the customer are non-refundable.
• If the item was received damaged, defective, or was sent in error, Minori Leather will cover the applicable return shipping costs.
• Items must be properly packaged for return. We are not responsible for damage caused by inadequate return packaging or mishandling.
• Natural characteristics of genuine leather, including natural grain variations, wrinkles, creases, healed scars, minor surface marks, and slight color variations are not considered defects.

Before returning your order, please email us at sales@minorileather.com with your order number and we'll guide you through the process and provide return instructions.

For complete details, please refer to our Returns and Exchange Policy Page.

WHERE DO I SEND MY RETURN OR EXCHANGE?

Please do not send a return or exchange before contacting us.

Email: sales@minorileather.com, please include your order number and let us know whether you'd like a return or exchange. Our team will guide you through the process and provide the necessary return instructions.

Customers are responsible for return shipping costs for standard returns and change-of-mind exchanges unless the item was damaged, defective, or sent in error.

We recommend using a trackable shipping service. Minori Leather is not responsible for customer returns lost in transit.

For complete details, please review our Returns and Exchange Policy Page.

IS THERE AN EXTENDED RETURN PERIOD FOR CHRISTMAS GIFT PURCHASES?

Absolutely! We want to make holiday shopping with Minori Leather stress-free.

Items purchased as gifts between November 1 and December 31, 2026, are eligible for return until January 31, 2027 provided they meet our return eligibility requirements.

If the item is a gift, please let us know when you contact us so we can help make the return process easier for the gift recipient.

EXCHANGES

HOW DO I EXCHANGE AN ITEM?

At Minori Leather, we want you to be completely satisfied with your purchase.

We offer exchanges for defective items as well as change-of-mind requests, such as choosing a different color or style, provided the item is unused and in its original condition.
We offer one complimentary exchange per order.

For your first exchange, Minori Leather will cover the standard shipping cost of sending the replacement item.
A second and/or subsequent exchange for the same order, you will be responsible for the applicable shipping costs.

Customers are responsible for shipping the original item back to us for any exchange unless the item was received damaged, defective, or was sent in error.

If the item was damaged, defective, or we shipped the wrong item, Minori Leather will cover the applicable shipping costs associated with the exchange.

To request an exchange, email sales@minorileather.com with your order number and the item you'd like to receive in exchange. We'll confirm availability and guide you through the next steps.

For complete details, please see our Returns and Exchange Policy Page.

REFUNDS

WHEN WILL I RECIEVE MY REFUND?

Once we receive your returned item, our customer service team will inspect it to ensure that it meets our return requirements.

You’ll receive an email confirmation once your return has been received and processed.

Refund Processing Time: Typically 3-5 business days after we receive and inspect your return.

Bank / Payment Processing Time: Once the refund has been issued, it may take an additional 3-5 business days to appear in your account, depending on your bank or payment provider.

Please remember that:

• Return shipping costs paid by the customer are non-refundable.
• Express and FedEx Overnight shipping charges are non-refundable once the order has shipped.
• Refunds apply to the eligible returned product(s).
• Gift returns may be issued as Minori Leather store credit in accordance with our gift-return terms.

If you have any questions about your refund, contact us at sales@minorileather.com.

PAYMENTS

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept credit/debit cards, PayPal, Shop Pay.

CAN I PAY USING PAYPAL WITHOUT A PAYPAL ACCOUNT?

Yes! To use PayPal without opening a PayPal account, simply use any Debit/Credit card that is supported by PayPal.Guest checkout availability is determined by Paypal and may vary depending on the customer and transaction.

Here's a list of debit/credit cards currently supported by Paypal (Acceptance of cards is upto Paypal's discretion):

• Amazon Pay.
• American Express.
• Apple Pay.
• Diners Club.
• Mastercard.
• Visa.

*We also accept the cards on this list.

HOW DOES SHOP PAY WORK?

Shop Pay is a fast, secure checkout option that allows you to split your purchase into four interest-free installments — with no hidden fees and no interest ever.

When you choose Shop Pay at checkout, you can:

• Pay in four equal payments, every two weeks

• Instant decision, with no long forms or credit checks

• Check out quickly using saved payment and shipping info

Shop Pay is offered as a free service — there are no upfront fees. Checking your eligibility has no impact on credit score.

Rates from 0%-36% APR. Payment options through Shop Pay Installments, are subject to an eligibility check and are provided by lending partners: affirm.com/lenders.

Options depend on your purchase amount, and a down payment may be required.

State notices and disclosures to consumers: https://www.affirm.com/licenses.

ORDERS

HOW DO I PLACE AN ORDER?

At Minori Leather, our goal is to provide you with a smooth and enjoyable shopping experience.

To place an order:

1. Browse our collections by selecting the product category you're interested in.

2. Click on the item you’d like to purchase to view more details.

3. Choose any available options (e.g., color, size), then click “Add to Cart.”

4. When you're ready, go to your shopping bag and follow the checkout process to complete your purchase. Apply any on going discount code on checkout page to redeem the offer. 

That’s it! You’ll receive a confirmation email shortly after placing your order.

If you have any questions or need assistance while shopping, feel free to contact us at sales@minorileather.com — we’re happy to help.

WHAT IS THE STATUS OF MY ORDER?

As soon as your order ships, we’ll send you an email with your shipping and tracking information. Please make sure to provide a current email address at checkout so we can keep you updated every step of the way.

Your tracking number will allow you to follow your shipment online and see its estimated delivery date.

Please note: It may take up to 5 business days after your order is scanned by the carrier for tracking updates to appear.

We provide tracking information for all orders, so you can feel confident knowing exactly where your package is.

We will never spam or sell your information. Your email is used only to provide shipping and tracking updates.

HOW DO I CANCEL OR CHANGE MY ORDER?

Once your order is placed, you have a 60-minute window to request a cancellation or make changes before it begins processing at our warehouse.

If you need to cancel or modify your order, please contact us immediately at sales@minorileather.com — we’ll do our best to assist you before your order ships.

After the 60-minute window, the order may already be in processing and may no longer be eligible for cancellation or modification.

CAN I USE MORE THAN ONE COUPON CODE WHEN PLACING MY ORDER?

At this time, our system does not allow multiple coupon codes or discounts to be applied to a single order.

You are welcome to use one coupon code per order, so feel free to choose the code that gives you the best discount. Apply any on-going discount code on checkout page to redeem the offer. 

We appreciate your understanding and are always working to bring you the best value with our promotions.

PRODUCT CARE

HOW DO I CLEAN MY LEATHER BAG?

Minori Leather bags are crafted from premium full-grain leather. With proper care, the leather can remain beautiful and durable for years.

To clean and condition your bag:

Avoid harsh chemicals, household cleaners, alcohol-based products, wet wipes, and excessive amounts of conditioner, as they may damage or discolour the leather.

Natural marks, light scratches, and changes in tone are part of genuine full-grain leather and may become more distinctive as the bag ages.

WHAT HAPPENS IF THE LEATHER GETS WET?

While cows may be waterproof — leather is not.
The full-grain leather used in Minori Leather bags may be naturally water-resistant, but it's not fully waterproof.

If your bag gets wet, don’t panic:

1. Gently blot away excess moisture with a soft, dry cloth — do not rub.

2. Allow your bag to air dry naturally, away from direct heat or sunlight.

3. To help maintain its shape while drying, stuff it with paper or soft clothing.

Important: Never use a hairdryer, heater, or any direct heat source to dry leather. Doing so can dry it out and cause cracks or discoloration.

As leather dries, it can lose its natural oils. Once your bag is completely dry, restore moisture by applying a high-quality leather cream with a soft cloth in gentle, circular motions. This will help maintain its rich texture and long-term durability.

PRODUCT AND LEATHER INFO

WHAT TYPE OF LEATHER DO YOU USE? 

We use premium full-grain leather, including  full-grain oil pull-up leather and full-grain Nappa leather, depending on the product.

Because leather is a natural material, each hide has its own unique grain, texture, markings, and color characteristics.

These natural differences are part of what makes each Minori Leather product unique.

WHERE ARE YOUR PRODUCTS MADE?

Minori Leather products are proudly handcrafted in India by skilled artisans  using premium full-grain leather.

India has a rich tradition of leather craftsmanship, and our artisans combine traditional techniques with modern manufacturing methods to create durable and distinctive leather goods.

Our leather is sourced from LWG Silver Certified tanneries, ensuring leather used is produced according to recognized environmental and responsible manufacturing standards.

When you purchase a Minori Leather product, you’re investing in a carefully handcrafted piece designed to last.

WHAT ARE THE NATURAL CHARACTERISTICS OF GENUINE LEATHER?

Our bags are handcrafted from 100% genuine full-grain leather, for both,  full-grain oil pull-up leather and full-grain Nappa leather.

Leather is a natural material, so every hide is unique and no two bags will look exactly alike.

Natural variations such as grain patterns, wrinkles, creases, healed scars, minor surface marks, and slight color variations are inherent characteristics of genuine leather and are not considered defects.

Our oil pull-up leather develops light surface marks and scratches naturally due to its rich oil and wax finish. These are a hallmark of this leather type and can typically be minimized by gently rubbing the area with a clean dry finger or soft cloth, allowing the natural oils to redistribute across the surface.

Slight color variations between individual bags, as well as differences between product photographs and the actual product, are also natural characteristics of leather.

These variations do not affect the quality, durability, or performance of the product and are not considered manufacturing defects.

DOES YOUR PRODUCT OFFER A WARRANTY?

Yes. All Minori Leather products are covered by a 1-year warranty against manufacturing defects, starting from the date of delivery.

Our warranty covers manufacturing defects that affect the quality, functionality, or structural integrity of the product.

Examples of issues that may be covered include:

• Faulty stitching caused by a manufacturing error
• Defective hardware, such as snaps, rivets, or buckles
• Manufacturing defects affecting the structure or construction of the bag
• Manufacturing defects involving zippers

If you believe your product has a manufacturing defect, please email sales@minorileather.com with:

• Your order number or proof of purchase
• Clear photographs showing the issue
• A brief description of the problem

Our team will review the issue and determine whether it is covered under our 1-year warranty.

If the issue is covered under the warranty, we’ll replace the affected product or component. You’ll only be responsible for the applicable shipping cost.

WHAT IS COVERED UNDER YOUR 1 - YEAR WARRANTY?